BA Engage

BA Engage

BA Engage provides support and service delivery management tools within Business Applications. Automated support steps and process can significantly increase your operating efficiency. Template driven Customer Service management processes, automated task allocations to creating time-sheets. BA Engage can also enable ITSM workflow for Incident Management, Problem Management, Request Fulfilment, CMDB and Change Management. BA Engage includes:

  • Integration with SCM
  • Incident, Problem, Request and Change templates
  • Automated support email spooling
  • Client portal – allowing your clients to create and log service incidents
  • Product specific knowledgebase automatically integrated with incident information
  • Integrated product support documentation
  • Service fulfilment
  • Service Level Agreement management
  • Operational Level Agreement management

Learn More

We bring out the best in your business.

© 2016 Business Applications | All rights reserved.